Support Center
Get help with your Bander account, find answers to common questions, and connect with our support team.
Get personalized help from our support team. We typically respond within 24 hours.
Email UsEmail: support@getbander.com
Connect with other musicians and get tips from the Bander community.
Our community forum is launching soon!
How can we help you?
Matching & Messaging
Questions about finding matches, swiping, and connecting with other musicians.
Get HelpTechnical Issues
Report bugs, app crashes, or other technical problems you're experiencing.
Report IssueFrequently Asked Questions
A great profile includes recent photos that show your personality, a bio that describes your musical interests and goals, and an audio sample that showcases your style. Be authentic and specific about what kind of musical collaboration you're looking for.
Our matching algorithm considers your musical preferences, location, experience level, and collaboration goals. When you swipe right on someone who also swipes right on you, it creates a match and you can start messaging.
You can upload MP3, WAV, M4A, and other common audio formats. Audio samples should be 30 seconds or less and showcase your musical style. Make sure you have the rights to any audio you upload.
Bander offers both free and premium features. The basic matching and messaging features are free. Premium features may include additional swipes, enhanced profile visibility, and advanced filtering options.
If you encounter inappropriate behavior, harassment, or content that violates our community guidelines, please report it immediately by emailing us at support@getbander.com with details about the incident.
Yes, you can permanently delete your account at any time through your account settings. Before deletion, you can export all your data for your records.
What gets deleted: Your profile, photos, audio samples, messages, matches, preferences, and all associated data are permanently removed from our platform within 30 days.
Data export: Before deleting, you can download a complete copy of your data in JSON format, including your profile information, match history, and message summaries (GDPR compliant).
⚠️ Important: Account deletion cannot be undone. Make sure to export your data first if you want to keep it.
Meeting In Person
- Always meet in public places for initial collaborations
- Let someone know where you're going and when you'll be back
- Trust your instincts - if something feels off, leave
- Consider bringing a friend to group sessions
Online Safety
- Don't share personal contact information too quickly
- Be cautious of anyone asking for money or financial information
- Report suspicious profiles or behavior immediately
- Keep conversations within the app until you're comfortable
Musical Collaborations
- Discuss expectations and goals before collaborating
- Respect intellectual property rights
- Establish clear agreements for any recordings or performances
- Communicate openly about creative differences
Our support team is here to help! For the fastest response, please include:
- Your account email address
- A detailed description of the issue
- Screenshots if applicable
- What device and browser you're using